Most of the financial entities that operate in Spain charge between 1.5 and 4 euros to non-customers for depositing money in an account through a window. On the other hand, for those who are customers of the entity, this operation is free. Financial sources explain that a commission is charged because it is an operation that does not generate business and yes, instead, queues at the bank offices.
Facua considers this practice “dubious legality”. According to the report of the consumer association, among the large entities only Bankia, BBVA and Deutsche Bank do not charge for this service. Neither do the rest of the entities pay if the person making the deposit is a client, understood as a person with a payroll, pension or subsidy domiciled in the bank.
In fact, the difference in treatment is complete in most entities if a client is linked through payroll or not. While those who do not have pay maintenance fees of between 40 and 72 euros, for linked customers the cost is always zero. The same applies to practically all other basic products such as debit or credit card fees, checking income or even the normal movement of the account.
Sources of the sector explain that as a result of banking restructuring with the reduction of entities, customers tend to group their operations into a single entity. The same sources explain that for this reason the organized commission system ends up expelling the customer who keeps a residual or inoperative account in a bank other than their main one. “Keep an account open without operational or commercial linkage has a cost for us,” they explain from a financial institution.
In the Facua report, a simulation is also made of the average cost that would have for a client who does not have a payroll or pension in a normal operation. According to the study, the average is 168.7 euros, Barclays being the most expensive entity (271.41 euros) and ING Direct the cheapest (25 euros). It is necessary to remember that ING is an entity that does not have physical offices and that all its operations are carried out through the internet. In addition, it is not an entity with a bank account in Spain but in the Netherlands.
Financial sources indicate that the data used by Facua are the maximum rates authorized by the Bank of Spain in each case and that there are usually discounts or advantages for certain groups such as young people or pensioners.
Facua points out that in 2013 the banking sector was the second most reported by consumers and only surpassed by telecommunications.
Seven years after the real estate bubble burst, yesterday Kutxabank reopened the mortgage war by offering a loan to Euribor plus 1% for its most connected customers. The differential is higher than the 0.5% that came to be signed during the bubble but it is very far from the 2% or more at which the mortgages closed in recent years. Economists agree that one of the causes of the financial collapse was the granting of mortgages at low rates, which compensated in this way the continued increase in housing prices. Sources of the banking sector explained yesterday that currently most entities market their mortgages to Euribor plus 1.7 or 1.8% of differential. “Yes, there will be a war for mortgages, but only for good”, said the same sources.